1.1 Travel Extra Deals will endeavor to ensure that your confirmation voucher is emailed to the email address you provide on the booking form. If for any reason your confirmation voucher has not been received you must contact us immediately as no refund is available for no shows or if cancellation is received less than 24 hours before you are due to arrive at the car park. It is the customer`s responsibility to ensure you have directions to your car park or your full arrival instructions for meet and greet. Please ensure you have your booking confirmation voucher/ and or booking reference with when you travel. This will identify you as a Travel Extra Deals Ltd customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.
1.2 Travel Extra Deals Ltd is an agent for the advertised/featured car parks. You will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each companys liability. Full details of these are available from the individual car park.
1.3 The car parks will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Meet & Greet) so please check your vehicle carefully before leaving.
Section : 2 Complaints Procedure
2.1 Please put any outstanding issues in writing, including as much detail as possible.
2.2 You should expect to receive a reply within 10 working days upon receipt of your complaint.
2.3 You will be informed of any delay and the reason for it, should one arise.
2.4 All Parking is subject to the terms and conditions of the individual car park and the customer expressly accepts that all claims regarding damage or loss caused by the operator must be claimed from the operators insurance and reported to the operator at the time of collection.
2.5 Travel Extra Deals Ltd. are not responsible in any way once the vehicle has been handed over to or returned by the operator or whilst in the care of the operator or service provider.
2.6 The company offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own policies of insurance must be utilised in order to make any claim if such loss or damage occurs while the vehicle is parking in the car parking area and was not directly the fault of the operator.
2.7 Any damage found on the vehicle on the time of return will not be considered unless it is brought to the attention of the operator before leaving the airport. No liability whatsoever will be accepted if this is not adhered to.
2.8 Your vehicle must be roadworthy condition e.g. valid Tax and MOT, if your vehicle is not roadworthy and you cannot show proof of a new application at the time of your collection you will be refused the service and NO refund will be eligible.
2.9 The car parks/Service providers accept no liability for mechanical, structural or electrical failure of any part of your vehicle, including windscreens, alarms, immobilisers, glass, flat batteries, tyres and wheels howsoever caused.
2.10 The car parks/service providers accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. you must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.
2.11 All complaints regarding the provision of service must be received by email within 24 hours of return to the UK, any complaint received after this time will not be considered.
2.12 If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem.
2.13 If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage.
2.14 For any query please visit our support page.
Section : 3. CANCELLATION POLICY
3.1 All cancellations must be made directly through Travel Extra Deals LTD. in order to be valid. (Not with the car park).
3.2 For any query please visit our support page. ( Office hours only - Monday - Friday 09.00 to 17.00) quoting your booking reference number.
3.3 Cancellation requests can only be actioned within office hours and are subject to our notice periods (see 3.2).
3.4 No refunds are available for unused part stays.
3.5 Bookings Fees, SMS charges and Cancellation cover are non- refundable.
3.6 Non-Flexible rate bookings cannot be cancelled.
3.7 Customers who wish to cancel their booking and give less than 48 hours notice will receive no refund.
3.8 More than 48 hours cancellation notice - all cancelled bookings are subject to a 15.00 GBP admin charge. *Except on certain promotional offers which are non-refundable. Where applicable this will be stated in the car park description/information.
3.9 Customers who cancel the booking with Travel Extra Deals Ltd and wish to re-instate the booking will not get any refund if cancelled thereafter.
3.10 Amendments of arrival date to any new future arrival date, where an amendment is requested on drop off /arrival day or within 24 hours prior to arrival date of the original booking. Such modified bookings cannot be amended and are non-refundable, if cancelled thereafter.
Section : 4 Limitations of Liabilities
4.1 WE will not accept any responsibility for loss or damage to your vehicle, including but not limited to tyres, trims, wheels, alloy wheels, windscreens, or any mechanical or structural failures.
4.2 WE will not be liable for any mechanical, electrical, or structural issues arising with the vehicle while it is in our possession.
4.3 WE cannot be held responsible for any existing rust, corrosion, or paint deterioration that may become visible during or after the vehicle’s stay.
4.4 If your vehicle is stopped or detained by the police or any enforcement authority due to customer negligence, WE will not accept liability for any resulting fines, penalties, or associated costs. The customer will be fully responsible for such charges, including any incurred by WE or its service partners due to customer negligence.
4.5 All damage claims must be reported before leaving the airport, while the vehicle remains under our care. Customers must inspect their vehicle upon collection and immediately report any concerns to the driver. Once the vehicle has been collected and the customer has left the airport premises, no claims or service issues will be accepted.
4.6 Any complaints or claims must be submitted within 5 days of receiving the vehicle on return. Claims made after this period may be declined, and no refund or compensation will be provided.
4.7 If you notice any damage to your vehicle that was not recorded prior to handover, you must document it clearly on the return form with your signature and date, and take clear photographs showing the damage, the car registration, and the airport terminal in the background. Failure to provide this evidence will result in the claim being rejected. WE and our service partners reserve the right to arrange repairs at an approved facility of our choice.
4.8 Should any of these terms be deemed unlawful or invalid, the remaining clauses will continue to apply in full.
4.9 These terms are governed by English law and subject to the exclusive jurisdiction of English courts.
4.10 Your vehicle must be fully taxed and comply with the Road Traffic Act. You will be liable for any fines, penalties, or consequential losses arising from failure to comply. WE reserves the right to refuse to accept your vehicle if it does not meet these requirements, and no refund will be issued.
4.11 WE and our service partners accept no responsibility for faulty keys, alarm fobs, or any personal keys left on the keyring. Customers must ensure the correct keys and instructions are provided to operate the vehicle. Any costs or losses resulting from failure to do so will be charged in full to the customer.
4.12 If your vehicle fails to start, suffers a puncture, or develops any issue preventing return delivery, WE reserves the right to charge a reasonable fee for time and expenses incurred in returning the vehicle.
4.13 If we are required to collect you from the terminal due to your vehicle’s mechanical failure (where this service is not included in your booking), additional charges may apply.
4.14 Customers are advised to retain a spare set of keys throughout the duration of the parking period. During busy or long-stay periods, your vehicle may be moved to a site facility up to 20 miles away (one way).
4.15 Should repairs be necessary due to proven negligence by our service provider, such repairs must be completed by a WE-approved repair centre. Any delivery, collection, or dealership arrangements are the responsibility of the customer. Authorization for dealership repairs will not be provided, even if the vehicle’s warranty may be affected.
4.16 Vehicles are not covered for theft, fire, flood, or natural disasters while in the custody of WE or its service partners.
4.17 WE will make every reasonable effort to return your vehicle within 60 minutes of your call; however, this may vary depending on traffic, weather, and airport conditions.
4.18 WE and its service partners accept no liability for minor surface marks, dents, or scratches that may not be visible under certain lighting or weather conditions.
4.19 Similarly, WE will not be held responsible for glass damage, such as chips or cracks, under any circumstances.
4.20 Customers must remove all valuables before handing over the vehicle. WE will not be responsible for loss or damage to any personal belongings left inside.
4.21 WE and its partners are also not responsible for any paint discolouration, scratches, or dents that may become visible after a vehicle wash, valet, or due to severe weather exposure.
